FlightHub has deployed Amadeus Hey!, a one-stop-shop solution, in North America

July 11, 2024

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Amadeus Hey! will allow FlightHub to deepen customer relationships by offering personalized information and services throughout the entire journey.

FlightHub has signed an extended partnership to deployAmadeus Hey! The traveler engagement solution from travel technology provider, Amadeus, will allow the North American-based online travel agency (OTA) to anticipate travelers’ needs with contextualized updates at every stage of the journey. This will help reduce the time travelers spend looking for information or services. By providing the right answers at the right time, Amadeus Hey! will boost customer retention and loyalty.

“FlightHub’s primary mission is to offer our customers accessible and seamless travel experiences,” said Christina Allen, Vice President, Partnerships, FlightHub. “We are thrilled to announce the launch of Amadeus Hey!, a product designed to enhance every step of our customers’ journey, extending beyond the booking process.”

Amadeus Hey! deepens the understanding a travel seller has of the traveler, offering the capability to provide personalized and timely information. For FlightHub, this means delivering real-time flight updates, including delays, cancellations, boarding gates, luggage carrousels, and lounge services. This solution not only improves the overall travel experience but also fosters loyalty by increasing customer engagement and retention.

“Amadeus Hey! partners with stakeholders from across the travel ecosystem to orchestrate an enhanced traveler experience, end-to-end, seamlessly by connecting traveler data, events, services, and communication channels,” said Bernhard Steffens, Executive Vice President, Nexwave, the Amadeus Business Incubator. “We are seeing a real acceleration in the adoption of this solution as our partners – including Online Travel Agencies, business travel agencies, and non-travel players – learn of its potential to drive the traveler experience to cultivate enduring relationships with their customers.”

FlightHub works to make travel accessible, enabling more people to visit new places and explore new cultures. With over five million customers served per year, the OTA has a goal to provide travelers with the cheapest flights available, along with optimal itineraries and exceptional customer service.

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