Perth Airport chooses Amadeus to transform the passenger experience and support growth

December 1, 2019

Last updated: August 4, 2021

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Fully-integrated suite of automated, self-service technology solutions from Amadeus and ICM Airport Technics create a flexible, modern airport environment.

Across the globe, passenger numbers are rising steadily and atPerth Airport where nearly 15 million passengers are served each year, it has never been more important to ensure passengers are handled efficiently to avoid long queues and congestion. It’s against this backdrop that Perth Airport has committed to an extensive upgrade of its passenger handling systems, underpinned by a fully integrated suite of solutions fromAmadeus andICM Airport Technics (an Amadeus company).

The extensive agreement sees Perth build on its use of Amadeus’ cloud-based passenger handling platform, which has been in operation since 2015. The new upgrades will mean that the airport can rapidly scale services up and down to match peaks and troughs in demand. The platform’s ability to deliver flexibility has been an important factor in the airport’s decision to choose Amadeus to modernize its entire passenger handling systems.

Automation is at the heart of Perth’s passenger experience strategy with the introduction of ICM’s Hybrid Auto Bag Drop units and check-in kiosks, along with ICM’s common use self-service platform. The hybrid functionality means passengers can check-in and drop their bags independently, or the same units can be switched to full-service mode and staffed for conventional check-in. This provides both airlines and travelers at Perth with the flexibility they need to ensure a smooth journey for everyone, whether they are frequent fliers or occasional holiday-makers.

Amadeus Passenger Verification will be installed, allowing validation of a passenger’s permissions to go airside using their boarding pass, making this step of the passenger journey quicker and easier.

This project is readying Perth for the future, as travelers are also set to become some of the first in the world to use their biometric identifiers at touchpoints including check-in and boarding as part of a planned trial. The proof of concept will see passengers self-serve using their unique biometric identifiers at key points within the airport.

Perth Airport CEO Kevin Brown remarked:“The passenger experience is paramount and with new automated technologies we can serve more passengers to a higher standard, supporting the growth of our airport. The expansion of cloud-enabled technology at Perth Airport will significantly improve the passenger handling process. Our airline partners can also expect continuous improvements from the integrated technology.”

“Perth Airport is taking a major step to transform the way it serves passengers by harnessing the latest advances in technology. What’s different about Perth’s vision is the use of modern technology to deliver an improved experience by utilizing automation at every step of the traveler’s journey, from check-in to boarding. Bringing ICM into Amadeus has made all this possible and we look forward to seeing the benefits this technology will bring for our customers and their passengers”, added Bruno Spada, Executive Vice President, Airport IT at Amadeus.

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