Paris Aéroport to deliver a smoother passenger experience with deployment of Amadeus self-service solutions

November 17, 2022

Last updated: November 17, 2022

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More than 100 state-of-the-art self-service bag drop units to be delivered for Paris Aéroport at Paris-Charles de Gaulle and Paris-Orly airports
Passengers that self-serve can drop bags in just 30 seconds

Like many across the world, Paris’ airports have seen a sharp recovery in demand for air travel. To better meet this demand, self-service options open to travelers will significantly expand at Paris’ two primary airports to improve the passenger experience and save time, as part of a new agreement between Paris Aéroport and Amadeus.

Following this latest upgrade, more than 100 new Auto Bag Drop (ABD) machines from ICM Airport Technics, an Amadeus company, will be installed at Paris Aéroport platforms (Paris-Charles de Gaulle and Paris-Orly airports) over the coming months. These add to 360 such machines which are already in operation, meaning passengers can choose self-serve bag drop at more than half of the check-in service points across Paris’ airports.

The move provides passengers with new self-service options, reducing queues and improving the overall performance of the airports. In fact, self-service bag drop with these machines takes just 37 seconds on average, increasing the airports’ passenger handling capacity and offering a smoother experience for passengers.

Edward Arkwright, Deputy CEO Groupe ADP, said:“As an airport operator, our strategy is to develop smart airport solutions that ease the work of our airline customers and improve the terminal experience by making the passenger path smoother and faster. So we are happy to work with Amadeus to increase the number of passengers checking-in their own bags at Paris-Charles de Gaulle and Paris-Orly airports. While they will always have the choice between this automated service or a traditional experience at the airline's check-in counter, we are seeing an increasing number of passengers choosing to check-in their own luggage. Our goal is to help them save time.”

Yannick Beunardeau, SVP Airport & Airline Operations, EMEA, Amadeus,said:“Airports and airlines have experienced significant operational challenges as they adapt to rapidly rising passenger numbers. At the airport, automation offers a proven route to reduce queues by allowing passengers to take control of their own experience. That’s why Groupe ADP is placing self-service at the heart of its passenger service strategy.”

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