Australian travel tech Kudos expands its platform with Amadeus

September 2, 2019

Last updated: September 9, 2020

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Brisbane-based technology company Kudos Travel Technology has entered into a strategic partnership agreement with global travel technology company Amadeus to deliver new innovations to travel agents and corporations in the Asia Pacific region.

Kudos offers a single platform providing customisation, control and convenience for both travellers and travel agencies. Through sophisticated solutions and extensive API Integrations, Kudos have developed a powerful platform empowering business travel agencies to effortlessly manage corporate travel programs for their clients, ensuring visibility over important data and duty of care considerations.

The partnership will see Amadeus and Kudos combine their technology to create better solutions for travel agents and will bring benefits to the 350 organisations already using the Kudos platform, including MYOB, McDonalds, and Atlas Copco.

In collaboration with Amadeus, Kudos has released a new innovative passport scanning feature within its platform that enables passport documents to be uploaded, validated and synchronized to booking tools, global distribution systems, such as the Amadeus Travel Platform, and other third party systems in a matter of seconds.

The passport feature will not only address the issue of data accuracy in the corporate travel space but provide additional levels of efficiency for travel management companies and their clients.

Kudos has also started piloting its new natural language application 'Zeus' after recently winning the ITMC Summit 2019 "Shark Tank" for best innovation in corporate travel technology. Using machine learning, Zeus creates unique conversational experiences through the Kudos platform providing quicker access to profile information, real-time alerts, traveller movements and even in-flight checks.

Phil Rasmussen, Managing Director at Kudos Travel Technology, said:

“Zeus enables us to provide faster access to data for travellers and travel arrangers and it's also a massive time-saver for travel consultants. Natural language, in particular voice, is the next frontier in human-computer interaction and we’re leveraging that within our platform to simplify the customer experience. Why should users click through a multitude of screens when they can get all the information they need through simple conversation.”

Kudos has worked closely with Amadeus since 2009, including the integration of its platform with Amadeus e-Travel Management solution – and other leading booking tools – before becoming one of the first in Asia Pacific Market to integrate with Amadeus’ cytric Travel tool.

“The new Amadeus partnership will provide better solutions to existing Amadeus travel agent subscribers, and we aim to secure new business through our combined technologies. Our future developments include integration with Amadeus Offers, enabling travellers and travel arrangers to generate quotes for air and hotel content without travel consultant involvement. Our customers can expect an increased scope of integrated solutions, functionality and usability,” added Rasmussen.

Justin Montgomery, General Manager, Australia, Amadeus said:

“Greater user expectations means that the corporate travel space is ripe for disruption. In particular, for solutions that disrupt the need for travellers to share and update personal information in a safe and secure way at every stage of the trip. We’re inspired by Kudos’ vision to create a platform that offers a single, seamless experience for travellers and travel managers. Our longstanding partnership in Asia Pacific will enable them to push the boundaries and deliver this innovation to the market.”

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