Aeromexico and Amadeus sign new distribution agreement

December 14, 2022

Last updated: December 14, 2022

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Deal confirms both parties’ commitment to advance travel retailing via NDC

Aeromexico and Amadeus announce the renewal of their distribution agreement to offer an enhanced customer purchasing experience. The two companies are evolving their long-standing partnership through a multi-year distribution agreement - focused on customer centric retailing - that reinforces both parties’ commitment to continue innovating while giving more options to customers. The deal includes the distribution of the full range of Aeromexico’s traditionally sourced content (EDIFACT) as well as NDC-sourced (New Distribution Capability) content that will be made available for Amadeus connected travel sellers and corporations worldwide in H2 2023 via the Amadeus Travel Platform.

This move reinforces Aeromexico’s premium products focused distribution strategy across all retail channels and strengthens its position as Mexico’s global airline.

“We are on our way to create a new marketplace for customized travel. Technology innovation merged with collaborative partnerships are key to realizing Aeromexico’s customer-centric product distribution vision.
NDC-enabled content makes it easier for travelers to better understand Aeromexico´s product offerings and simplifies the purchasing decision. We are excited about this new deal and expect this innovation to enhance the booking process and remarkably improve the experience for travelers”,said Aeromexico’s Chief Commercial Officer, Aaron Murray.

With NDC technology, Aeromexico will be able to further enhance the shopping experience by providing richer and more customized content and supporting better upsell of its branded and ancillary products. Having access to the full range of Aeromexico’s offers and product attributes, travel sellers across the globe can grant their customer extended choice, provide best-in-class customer service and improve traveler confidence. They will be able to shop, order, pay and service the airline’s NDC-enabled offers in a fully integrated way through their usual booking environment, including Amadeus Selling Platform Connect, the Amadeus Travel API, or Cytric Travel & Expense, the Amadeus self-booking tool for corporations.

“Our vision is to align the interests of the entire travel ecosystem towards 21^st century retailing, providing customers and agencies with more product choices and options. Our new agreement with Amadeus, focused on product retailing, is another huge step in elevating innovation across all channels to the benefit of all stakeholders. We really thank and appreciate Amadeus for its effort and commitment to continuously enhance the marketplace” said Rasti Martos, Aeromexico´s Senior Vice President – Revenue Management and Distribution.

Sam Abdou, Executive Vice President, Air Distribution, Amadeus, mentioned that "Amadeus is pleased to keep working with a leading airline such as Aeromexico. This deal will mean we can together enhance travel retailing whilst modernizing the shopping experience to satisfy traveler demands. Abdou continued, “Amadeus is committed to drive NDC at scale in close collaboration with both our airline customers and travel sellers to unlock the opportunities for all stakeholders. We are looking forward to innovating further in this space with our future-proof and scalable solutions”.

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