New operations solution from Amadeus supports recovery of select service hotels

July 20, 2020

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HotSOS Select joins the Service Optimization suite of solutions to help select service hoteliers manage daily tasks more efficiently and address safety concerns from staff and guests

Hoteliers face heightened customer expectations for sanitization and safety upon reopening in a COVID-19 world, placing increased pressure on select service properties to respond despite limited staff and budget.

To support this segment of the hotel industry in its crisis recovery, Amadeus is launching a new, user-friendly cloud-based operations solution to help hoteliers manage sanitization, maintenance, inspections, and other daily tasks with efficiency.

HotSOS Select is a streamlined version of the HotSOS solution priced for the select service segment that enables hoteliers to maximize customer satisfaction through task automation and work prioritization. HotSOS Select also allows properties to set reminders to sanitize all high-touch areas, an increasingly important process for the “Generation Clean”, a new traveler segment identified by Amadeus that considers health and safety a top priority.

To further support hoteliers in their recovery planning and service delivery, Amadeus has included two pre-installed checklists in HotSOS Select – a preventative maintenance checklist as well as a housekeeping disinfecting checklist endorsed by the International Executive Housekeeping Association (IEHA). These tools will help hoteliers proactively address problem areas before they reach the guest.

For added insight, in-solution real-time dashboards provide visibility into staff productivity to ensure speed and accuracy, and in order to address escalations quickly to lower overall operational costs and deliver a memorable guest experience.

“Modern travelers have a certain level of expectation for hotels no matter what price point they’re in,” said Tim Pelletier, Chief Technology Officer, Hospitality, Amadeus. “We wanted to empower select service properties to operate just as smoothly as their full service counterparts. With HotSOS Select, features such as room inspections, scheduled maintenance, and operational dashboards represent a game changer for these properties that are currently using spreadsheets and other manual processes due to limited budgets. As a technology provider, we felt an obligation to help hoteliers operate more safely and efficiently to increase guest loyalty, especially as they work to recover as quickly as possible from COVID-19.”

For more information on HotSOS Select, visit the Amadeus Hospitality website.

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